Downtown developments: Bad customer service, part two

  • Posted: 5/12/2013 9:39 AM
    6/1/2013 5:49 PM

It became so bad that I zipped off an email about the way people were treated to the home office in one grocery store. It didn’t take long for the new manager to contact me to apologize and to promise a change in employee attitude.

I realize that I could have gone to the manager on the day in question, but I was so angry I thought it best to come home and think about it before taking any action. Fast forward to this past weekend, at the same store. First, I was not able to locate a sale item that had been advertised in the store’s weekly flyer. I thought maybe I had read it incorrectly, so I got another flyer just to be sure I had not misread it.

The person working in the meat department explained, unusual in itself, that the company had sent ribs instead of Boston butts (which was what was advertised), but that I could get a rain check from customer service for when they did arrive. Inconvenient, but soon enough for the use I had planned. I was pleased and went about my shopping. Another item on sale was also out of stock that I added to the rain check list.

Check out began as a pleasant experience, until a person got in line behind me. Then the cashier became flustered, and began complaining about how busy they had been to which I commented; “If you were not busy, then you may not have a job.”

On to customer service to acquire the rain checks. There was a young man blowing up balloons and a young woman with a clipboard standing around. I waited, thinking she must be in the middle of something important, but after a very long minute, she did not acknowledge my presence. So I said “excuse me” and she replied, and, I quote, “What do you want?”

What do I want? She was rude, lacked manners, and, if she had worked for me, she would have been fired on the spot.

This place better shape up if it doesn’t want to lose all of its business to a new store that will soon open nearby.